Clear terms regarding prepaid wallet balances, non-refundable digital messaging services, and cancellations.
Official Platform Policy
Governed under the commercial, electronic transaction, and telecommunications laws of the Democratic Socialist Republic of Sri Lanka. Last updated October 2026.
SMSGenix operates strictly as a digital telecommunications platform providing real-time messaging routing, prepaid wallet credits, and volume bundle allocations. All sales, prepaid wallet deposits, and bundle purchases are final and non-refundable. Once funds are deposited or credited to an organization account, no cash, card, or bank transfer refunds will be issued.
Charges for dispatched SMS messages and consumed bundle segments are strictly non-refundable under any circumstances. Downstream telecommunications carriers assess wholesale routing charges immediately upon submission, regardless of handset delivery outcome (including instances where recipient handsets are powered off, out of coverage, or unable to receive messages).
Unused prepaid wallet balances and unconsumed SMS bundle segment allowances cannot be redeemed for cash, refunded to bank accounts, or transferred outside the registered organisation account. SMS bundles remain valid according to their designated expiration terms. Promotional credits, referral bonuses, and trial segment allocations carry zero cash value and are entirely non-refundable.
Regulatory fees or administrative costs incurred for Alphanumeric Sender ID (Mask) clearance submitted to the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) and partner mobile network operators are strictly non-refundable. Applications submitted for regulatory approval cannot be refunded once processed, regardless of operator approval or regulatory rejection.
Customers may discontinue use or request account closure at any time. Upon account termination, all unused wallet balances, remaining bundle segments, and unused entitlements are permanently forfeited. No pro-rated refunds or financial reimbursements are provided upon voluntary account closure or suspension resulting from violations of our Terms of Service.
In the rare event of a verified technical error resulting in an unintended duplicate bank deposit processing or erroneous over-deduction, customers must notify our billing team in writing at billing@smsgenix.net within seven (7) calendar days of the transaction. If validated by platform administration, appropriate credit adjustments will be applied to the organization wallet ledger.
If you have any questions regarding this Refund Policy, please contact our billing and compliance desk at billing@smsgenix.net or visit our Contact page.
Our compliance and billing desk is available to assist your organisation.