Operational agreement, account responsibilities, and telecommunications service conditions.
Official Platform Policy
Governed under the commercial, electronic transaction, and telecommunications laws of the Democratic Socialist Republic of Sri Lanka. Last updated October 2026.
Welcome to SMSGenix (accessible at smsgenix.net). By accessing our website, creating an organisation account, integrating our API, or purchasing messaging services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must discontinue platform use immediately.
An organisation holds one shared prepaid monetary wallet and eligible SMS bundle segment entitlements. Authorized team members access and spend from this shared balance subject to assigned role permissions and project-level spending caps. All message submissions, API requests, and wallet activities are permanently attributed in immutable audit records to the initiating team member or API key.
SMSGenix operates strictly on a pre-funded model. All messaging dispatches require an active spendable wallet balance or valid bundle entitlements. Wallet top-ups are completed via verified bank transfers or authorized online payment gateways. Bank transfer deposits are credited to the spendable ledger following administrative review and verification of submitted transfer evidence. Submitted deposit slips are never spendable automatically until verified.
Messaging charges and bundle allocations are measured in SMS segments. Standard GSM-7 messages permit up to 160 characters for single messages and 153 characters per part for concatenated messages. Messages containing Unicode characters (including Sinhala, Tamil, and special symbols) permit up to 70 characters for single messages and 67 characters per part for concatenated messages. Live composer estimates provide indicative counts, while exact ledger billing is determined by server-side payload analysis at the time of dispatch.
Alphanumeric Sender IDs (Masks) require regulatory clearance by the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) and downstream mobile network operators. Organizations must furnish valid Business Registration (BR) documentation and signed authorization letters. SMSGenix reserves the right to suspend or revoke any sender identity associated with deceptive impersonation, financial fraud, phishing, or regulatory violations.
Customers must strictly comply with applicable telecommunications laws, TRCSL directives, and data privacy regulations in Sri Lanka. Unsolicited bulk messaging (spam), purchased contact lists, scraped databases, harassment, illegal gambling promotions, and fraudulent schemes are strictly prohibited. Promotional campaigns must maintain verifiable recipient consent and provide a clear opt-out mechanism.
While SMSGenix maintains high-availability cloud infrastructure and multiple carrier routes, SMS delivery is inherently dependent on downstream telecommunication carrier networks, recipient handset availability, signal coverage, and local handset roaming. SMSGenix dispatches messages to operators promptly, but cannot guarantee delivery to switched-off, out-of-reach, or invalid recipient handsets.
All software, interfaces, trademarks, documentation, and platform architecture are the exclusive intellectual property of SMSGenix. Customers retain ownership of their message contents, contact databases, and proprietary business data.
To the maximum extent permitted by Sri Lankan law, SMSGenix shall not be liable for any indirect, incidental, or consequential damages resulting from message transmission delays, downstream carrier downtime, or regulatory suspensions. Our aggregate liability is strictly limited to the unused monetary balance held in the customer’s organisation wallet.
These Terms & Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
SMSGenix reserves the right to update these terms to reflect regulatory or platform modifications. Continued use of the platform after updates constitutes acceptance. For inquiries, contact legal@smsgenix.net.
Our compliance and billing desk is available to assist your organisation.